Cancellation and No-Show Policy

Your appointment time is reserved for you. Please give at least 24 hours’ notice if you need to cancel or reschedule.

• Late cancellation (less than 24 hours) or no-show: a fee is charged to the card on file. Insurance does not pay this fee. The amount is listed in your intake paperwork.
• Late arrival: sessions end at the scheduled time. If you are more than 15 minutes late to a video session, it may be treated as a no-show.
• Exceptions: emergencies, sudden illness and unsafe weather are considered case by case.
• Repeated missed sessions: after several missed appointments, we may discuss whether our schedule still meets your needs.
• Medicaid clients: once we are in-network with Medicaid, no-show fees will not be charged to Medicaid members.

To cancel, call (919) 633-1218, email admin@mbsrestorativecentre.com, or use the client portal.